Returns & Exchanges
What is the return policy?
You have 30 days to return or exchange your item! The only thing you cover is shipping. No restocking fees. First, please complete the RMA Form on this page to let us know why you are returning or exchanging your item. We will send you a Return Merchandise Authorization (RMA) # to include with the product that you return. Once we receive your product, you’ll receive an exchanged item, or instant refund.
How do returns work?
After you submit the RMA Form on this page, and ship back your item we will A) send you an immediate exchange for your defective or mis-sized item or B) refund your order instantly if you are unhappy or product is defective.
Is it easy to return or exchange items?
Yes. Once your RMA form is submitted and authorized, you’ll receive step-by-step instructions via email on how to return your product. Please note: Industrious only covers shipping for defective items.
What items are returnable?
Items purchased in the last 30 days are eligible for return. Your satisfaction is our #1 priority. If you are unhappy with your purchase we will refund your money! If you are unhappy with the size of your product, we will gladly exchange it for the proper size.
What items are non-refundable?
Any items that are marked as “final sale” are non-refundable. This includes free gifts or promotional items with retail value.
How soon will I get my refund?
Once your items are inspected by our team, you’ll get your refund typically within 48 hours.